What should I do if my marketing agency isn't communicating with me? Escalate once, in writing, to whoever sold you the engagement — and treat the response time as the diagnosis, because silence from an agency almost always has a staffing explanation behind it.
An account that has gone quiet has usually been reassigned, inherited, or left unassigned. Only one of those is harmless.
- Published pricing — $2,500, $3,500 and $4,500 a month, on the site.
- Month to month. No contract is holding you anywhere.
- A former attorney of 17 years who filed 5,000+ cases works your account.
- You see your rankings move for 14 days before you are billed a dollar.
- Law firms only — no other industries, ever.
| Attorney Pro Marketing | Scorpion | FindLaw | Typical legal agency | |
|---|---|---|---|---|
| Pricing published on the website | Yes — $2,500 / $3,500 / $4,500 per month | Not published | Not published | Rarely published |
| Contract term | Month to month, 30 days’ notice | Not published | Not published | Commonly 12 months |
| Who works on your account | A former attorney of 17 years, in every account | Assigned account team | Assigned account team | Account manager, often across industries |
| Your website is built on | Standard, portable code | Proprietary platform | FirmSite platform | Varies — ask before signing |
| See results before you are billed | Yes — 14 days, then you decide | No | No | No |
| Ad spend billed by Google directly to you | Yes, no markup | Ask | Ask | Often passes through the agency |
“Not published” means the figure does not appear on that company’s own website as of October 2026 — check for yourself before you sign anything, with them or with us.
Four Reasons Accounts Go Quiet
Understanding which one you have changes what you should do, and three of the four mean the work has probably slowed as well.
- Your contact changed and nobody told you. Common at agency scale. The work may be continuing normally under a new person who has not introduced themselves. Fixable in one email.
- The account was inherited by someone carrying too many. The new manager has thirty accounts and yours is not the loudest. Work slows to whatever is automated.
- Your account is too small to prioritise. If you are at the bottom of their client range, you receive attention in proportion. No malice, and no improvement either.
- The agency is in trouble. Staff departures, cash-flow problems, an acquisition. Communication degrades before delivery visibly does, so silence is the early signal.
Check Whether the Work Stopped Too
Do this before you escalate, because it changes the conversation from “you have not called me back” to something specific.
Crawl your own site or check the newest pages. Any new pages in the last six weeks? Any edits?
Open your Google Business Profile. Posts this month? Reviews responded to?
Read the ad account change history, if the account is in your name. Any adjustments in the last month, with timestamps?
Search your main terms in a private browser window and note where you are.
Ten minutes, and the result tells you which of the four causes you are dealing with. Work continuing plus silence is usually cause one. Silence plus a static site, a static profile and no account changes is cause two, three or four, and those are the ones worth acting on quickly.
The One Escalation
One email, to whoever sold you the engagement rather than to the account manager who is not replying. Keep it factual and make it easy to answer.
- State the facts without characterising them. Dates of your last three unanswered messages. No adjectives.
- Ask who is on the account now, by name, and whether that has changed.
- Request four specific items: pages created or edited in the last 90 days with URLs and dates; the ad account change history; the profile activity; and the current ranking position against the baseline.
- Give a date for the response. Five business days is reasonable and makes the request answerable rather than open-ended.
- Say what you are deciding. That you are assessing whether to continue. Not a threat — a fact, and it moves the email to the right pile.
Send it from your own email, to the salesperson and the account manager together. Most agencies respond to this within a day, because it is the kind of message that reaches someone whose job includes retention.
Deciding After the Escalation
If you get a prompt, substantive reply with the four items: the problem was communication, and it is probably fixed. Set a standing monthly check-in with a written summary, and keep running your own ten-minute verification.
If you get a prompt reply with no substance: apology, reassurance, no pages, no change history. That is cause two or three, and the attention will return to its previous level within a month.
If you get nothing: you have your answer, and you have it in writing. Begin the exit sequence — and secure your assets before giving notice, because cooperation is cheaper while you are still a client. Site export, account access, data exports, URL list. Our page on replacing your marketing company sets out the order.
Worth noting what the structural fix for this is, because it is not a communication policy. At Attorney Pro Marketing the work is done by Alon Darvish, a former attorney of 17 years who filed over 5,000 cases — the person you speak to is the person in your account, so there is no account to reassign and nobody to escalate past. The Dominate tier includes a monthly strategy call with Alon, and every tier includes monthly Map Pack heatmap and ranking reporting.
And the verification above is permanently available to you rather than a request: your Google Ads account, Google Business Profile, Analytics and Search Console are in your firm's name. Published pricing at $2,500, $3,500 and $4,500 a month, month to month with 30 days' notice.
See it before you pay for it.
We snapshot your rankings on day 0, build and launch your site within three days, and show you the movement on day 14. If it has not moved enough to be worth continuing, you owe nothing for that period and you keep the Google Business Profile work.
Related Questions
Four common causes: your contact changed and nobody told you, which is harmless; the account was inherited by someone carrying too many; your account is too small to prioritise; or the agency is in trouble with departures or cash-flow problems. Communication usually degrades before delivery visibly does.
Four checks taking ten minutes: look for new or edited pages in the last six weeks, open your Google Business Profile to check posts and review responses, read the ad account change history if the account is in your name, and search your main terms in a private browser window.
One email to whoever sold you the engagement, copying the account manager. State the dates of unanswered messages without adjectives, ask who is on the account now, request pages created with dates plus the ad account change history and current rankings, give a five-business-day deadline, and say you are deciding whether to continue.
You have your answer in writing. Begin the exit sequence, and secure your assets before giving notice — site export, admin access to your accounts, data exports and your own URL list — because a routine request from a current client is far easier than the same request from a departing one.